Sydney email & Exchange support. Actually delivers.

Frequently asked questions

Do you manage Microsoft 365 and Exchange for Sydney businesses?

Yes. We manage Exchange Online tenants, on-premises Exchange Server and hybrid deployments for Sydney clients. This includes DKIM key management, DMARC alignment, Defender for Office 365 tuning, and the Linux gateway layer most 365 deployments benefit from. Sydney businesses run more Exchange Online seats than anywhere else in Australia. We manage M365 tenants, on-premises Exchange and the Linux gateway layer that keeps deliverability clean across Greater Sydney.

What email compliance requirements are common for Sydney businesses?

Australia's largest business hub — where an hour of server downtime during business hours has the highest commercial cost of any Australian city. financial services, legal, professional services businesses in Sydney typically need documented authentication records (SPF, DKIM, DMARC), email retention policies aligned with Australian privacy law, and clear audit trails for compliance reviews. We configure the full stack with those requirements built in, not retrofitted after an audit.

How do you handle email deliverability for Sydney senders?

We actively manage SPF, DKIM and DMARC across all outbound paths — not just set them and forget. financial services and legal businesses in Sydney frequently run multiple outbound mail paths — CRM platforms, transactional services, ERP systems — each of which needs to be listed in SPF and sign with DKIM. We audit every outbound path, monitor blacklist status on sending IPs across 14+ RBLs, watch DMARC aggregate reports for alignment failures, and respond to deliverability incidents including diagnosis, remediation and delisting.

Where is mail infrastructure hosted for Sydney clients?

Australian data centres throughout — for Sydney clients this typically means NextDC S1/S2 (Macquarie Park) or Equinix SY3/SY4 (Alexandria). Microsoft 365 uses Australian endpoints where available. Data stays in Australian jurisdiction.

Can you audit our existing email setup in Sydney?

Yes — and it's the most common starting point for Sydney clients. We audit SPF (lookup count, include chains, alignment), DKIM (selectors, signing coverage, DMARC alignment), DMARC policy, connector settings, filter rules, blacklist status and certificate state. financial services and legal environments in Sydney often have accumulated changes over time — cloud services added without updating SPF, DKIM selectors that were never rotated, DMARC stuck at p=none. We document what's there, fix what's broken, and transition to ongoing management. The audit typically completes within one business day.

What monitoring is included for Sydney mail environments?

Queue depth, delivery latency, bounce rates, blacklist status on sending IPs, TLS negotiation failures, certificate expiry, disk and memory on the mail servers, and SMTP connectivity checks from external probes. For Sydney clients hosted at NextDC S1/S2 (Macquarie Park), we monitor both the server layer and the inbound/outbound flow. Alerting goes directly to us — you hear about problems when they're fixed, not when they start.