Canberra email & Exchange support. Actually delivers.

Frequently asked questions

Do you manage Microsoft 365 and Exchange for Canberra businesses?

Yes. We manage Exchange Online tenants, on-premises Exchange Server and hybrid deployments for Canberra clients. This includes DKIM key management, DMARC alignment, Defender for Office 365 tuning, and the Linux gateway layer most 365 deployments benefit from. Government and contractor email in Canberra has strict forwarding, retention and sovereignty requirements. We manage Exchange Online and hybrid environments with those constraints in place from the start.

What email compliance requirements are common for Canberra businesses?

The national capital — where data sovereignty, security hardening and compliance documentation are requirements from day one, not afterthoughts. government, public sector, defence contractors businesses in Canberra typically need documented authentication records (SPF, DKIM, DMARC), email retention policies aligned with Australian privacy law, and clear audit trails for compliance reviews. We configure the full stack with those requirements built in, not retrofitted after an audit.

How do you handle email deliverability for Canberra senders?

We actively manage SPF, DKIM and DMARC across all outbound paths — not just set them and forget. government and public sector businesses in Canberra frequently run multiple outbound mail paths — CRM platforms, transactional services, ERP systems — each of which needs to be listed in SPF and sign with DKIM. We audit every outbound path, monitor blacklist status on sending IPs across 14+ RBLs, watch DMARC aggregate reports for alignment failures, and respond to deliverability incidents including diagnosis, remediation and delisting.

Where is mail infrastructure hosted for Canberra clients?

Australian data centres throughout — for Canberra clients this typically means Canberra Data Centres (CDC) or NextDC C1. Microsoft 365 uses Australian endpoints where available. Data stays in Australian jurisdiction.

Can you audit our existing email setup in Canberra?

Yes — and it's the most common starting point for Canberra clients. We audit SPF (lookup count, include chains, alignment), DKIM (selectors, signing coverage, DMARC alignment), DMARC policy, connector settings, filter rules, blacklist status and certificate state. government and public sector environments in Canberra often have accumulated changes over time — cloud services added without updating SPF, DKIM selectors that were never rotated, DMARC stuck at p=none. We document what's there, fix what's broken, and transition to ongoing management. The audit typically completes within one business day.

What monitoring is included for Canberra mail environments?

Queue depth, delivery latency, bounce rates, blacklist status on sending IPs, TLS negotiation failures, certificate expiry, disk and memory on the mail servers, and SMTP connectivity checks from external probes. For Canberra clients hosted at Canberra Data Centres (CDC), we monitor both the server layer and the inbound/outbound flow. Alerting goes directly to us — you hear about problems when they're fixed, not when they start.