Edos Solutions Pty Ltd. and its
affiliates and subsidiaries ( collectively “us”, “we”, or “our”) operates
the www.edos.com.au website
and provides IT professional services.
Purpose of this Privacy Notice
The purpose of this privacy notice is
to inform our customers and clients of our commitment to personal data
protection, trust and compliance with privacy protection laws (including the
GDPR and PIPEDA) (“Data Protection Laws”). As a global organisation, we
recognise that Data Protection Laws may be different and as a practice we have
adopted those policies which reflect the most stringent protections for the
collection, use, and handling of personal data. This Privacy Policy informs you
of our policies regarding the collection, use and disclosure of Personal
Information when you use our Services. We strive to engage in “privacy by
design”.
We are committed to providing our
clients and customers (“you”, “your” or “them”) with exceptional service in
digital transformation. Providing exceptional service in digital transformation
may involve the collection, use and, at times, the disclosure of your Personal
Information (as set out below). Protecting your Personal Information is one of
our highest priorities. We will inform you of why and how we collect, use and
disclose Personal Information; obtain your consent, as required by law; and
handle and use Personal Information according to applicable law. Our privacy
commitment includes ensuring the accuracy, confidentiality, and security of
your Personal Information and allowing you to request access to, correction,
and if requested, removal of, your personal information.
Data Protection Principles
We will comply with the following
data protection principles when processing Personal Information:
1. we will process
personal information lawfully, fairly and in a transparent manner;
2. we will collect
personal information for specified, explicit and legitimate purposes only, and
will not process it in a way that is incompatible with those legitimate
purposes;
3. we will only
process the personal information that is adequate, relevant and necessary for
the relevant purposes;
4. we will keep
accurate and up-to-date personal information and take reasonable steps to
ensure that inaccurate personal information is deleted or corrected without
delay
5. we will keep
personal information in digital form for no longer than is necessary for the
purposes for which the information is processed; and
6. we will take
appropriate technical and organisational measures to ensure that personal
information is kept secure and protected against unauthorized or unlawful
processing, and against accidental loss, destruction or damage.
The Personal Data We Collect about You
Personal data, or personal
information, means any information about an individual from which that person
can be identified (“Personal Information”). It does not include data where the
identity has been removed (anonymous data).
We may collect, use, store and
transfer different kinds of Personal Information about you and may include but
is not limited to your identity (which includes your name, username(s), marital
status, title, date of birth and gender or non-binary designation), contact
information, financial information, and data associated with your use of our
Services and this website (including IP address information, browser
information, platform, software, and usage data. In some instances, we may
aggregate data and where we do so, we will ensure that your Personal
Information cannot be determined from the aggregated data, and where it is it
will be treated as Personal Information under this privacy policy.
We do not collect special or
sensitive personal data.
Collection of your Personal Information
We will only collect Personal Information that is necessary to fulfill
the following legal purposes relating to the provision of Services to you or in
relation to our contractual, legal, or contractual obligations:
·
To verify identity;
·
To identify your preferences;
·
To open and manage an account;
·
To ensure you receive a high standard of service;
·
To meet regulatory requirements; or
·
Other legal reasons as apply to the goods and services requested.
As you interact with our website and
other Services, we may automatically collect technical and usage data about you
or your equipment, visits to pages of our website and preferences. We can
collect this Personal Information about you through the use of cookies, server
logs, and other technical products. You may review our policy on cookie usage
below.
Use of your Personal Information
The use of your Personal Information
is generally required to fulfill contractual obligations to you, where it is
related to legitimate interests about our Services or those of a third party
where those interests do not infringe on your fundamental rights and where we
are required to comply with a legal or regulatory requirement. Unless we intend
on sending marketing material to you, we do not rely on consent in order to use
and process your Personal Information that you have freely provided to us. you
may withdraw your consent to any marketing activities at any time by contacting
the Privacy Protection Officer below.
Personal Information Purposes
In order to provide you with the
Services, products, and access and the use of this website, we have to use your
Personal Information. For example, when you provide your Personal Information
to us through a web form or to request information about a product or Service
that we provide, you are providing identity and contract information to us, and
in some cases may provide financial information to us. Our use of such Personal
Information is directly related to mutual legitimate interests and/or related
to a contractual relationship between you and us. In general, our use and
processing of your Personal Information arises from contractual, legitimate
interests, and/or our obligation to comply with laws.
What We Do NOT Do with your Personal Information
We will not sell your Personal
Information to other parties. We will not alter your Personal Information or
disclose it without your consent (unless required by law). We will not keep
your Personal Information for longer than is required for its purpose and use.
We will retain your personal information until either: it is no longer
reasonably necessary or legally required to maintain a record of such
information, or you request its destruction.
Corrections and Your Right to be Forgotten
You have the right to request a copy
of the personal information retained about you by Edos Solutions Pty Ltd. In
some cases, your ability to access or control your personal data will be
limited, as required or permitted by applicable law. If you would like to
obtain a copy of such records, please make your request in writing to our
Privacy Officer at the contact information contained below. Please include
sufficient detail to identify your personal information. We may contact you to
verify the information provided and/or your identity, where applicable. In any
case, we will respond to your request in writing as quickly as possible, and no
later than 30 days after receiving your written request. We reserve the right
to refuse such request where necessary and permitted or required by applicable
laws.
We will make reasonable efforts to
ensure that your Personal Information is accurate and complete. You may request
correction to your Personal Information to ensure its accuracy and
completeness. You may also request at any time that you be “forgotten”. This
means we will erase all Personal Information about you in our possession
(subject to applicable laws). A request must be in writing and provide
sufficient detail to identify your Personal Information and the correction or
deletion being sought.
We are committed to ensuring the
security of your Personal Information and will maintain appropriate
administrative, physical, and technical safeguards for protection of the
security, confidentiality and integrity of your Personal Information. To
achieve this goal, we may use passwords, encryption, firewalls, restricted
employee access or other methods, in our discretion. We will use appropriate
security measures when destroying your Personal Information such as shredding
documents or deleting electronically stored information, in our discretion.
Log Data
When browsing on our website, we may
also collect information that your browser sends whenever you visit our Service
(“Log Data”). This Log Data may include information such as your computer’s
Internet Protocol (“IP”) address, browser type, browser version, the pages of
our Service that you visit, the time and date of your visit, the time spent on
those pages and other statistics.
Introduction
In addition to any information that
you choose to submit to us, we or selected third parties may use a variety of
technologies that store or access information already stored on your personal
computer, lap top, tablet, personal data device, or other device that access
the website (each a “device”) whenever you visit or interact with our website.
The Information Collection Technologies
A few of the methods that may be used
to store or access information already stored on your device include the
following (and in future other technology and methods will be developed; we do
not currently use all of the below but may in the future):
·
Cookies — A cookie is a text file placed on a device when a user visits
a website. Cookies can be temporary (e.g., session) or permanent (e.g.,
persistent). They can also be first party (e.g., placed by us) or third party
(e.g., placed by a third party advertiser or advertisements server);
·
Flash Cookies — A Flash cookie (or locally shared object) is a data file
placed on your device via the Adobe Flash plug-in that may be built-in to or
downloaded by you to your device. This can operate across all your browsers.
·
HTML5 — HTML5 cookies can be programmed through HTML5 local storage and
do not require a plug-in.
·
ETag or Entity Tag — An ETag is an opaque identifier assigned by a web
server to a specific version of a resource found at a URL that acts as a form
of device identifier.
Cookie’s Used By Us
We use a variety of internal and
third party cookies relating to your use and performance of our site and
advertising to you, some of which collect Personal Information. The cookies we
use are updated on a regular basis and are set out below and categorised by
function.
Third Party Collection of Information
We have provided you with information
above about the types of third-party information storage or gathering
techniques on our website. This privacy policy does not apply to applications
(apps), Edos Solutions Pty Ltd technologies or sites that are owned and/or
operated by other parties (such as app developers, third party advertisers or
third-party ad servers), even if they use our technology to store or collect
data. This includes third parties that embed our technology in their apps or
advertisements to facilitate download tracking or advertisement serving. We do,
however, work with third parties to ensure that you are provided with the
necessary information and are provided with the opportunity to make your
choice. The relevant third party’s terms of use, privacy policy, permissions,
notices and choices should be reviewed by yourself regarding their collection,
storage and sharing practices since they may be different from ours.
Your Consent and Your Right to Refuse the Use of
Information Collection Technologies
We obtain your consent to our
information collection technologies by providing you with transparent
information in our privacy policy and providing you with the opportunity to
make your choice. You have the right to object to the use of information
collection technologies. Regular cookies may generally be disabled or removed
by tools that are available as part of most commercial browsers, and in some
but not all instances can be blocked in the future by selecting certain
settings. Each browser you use will need to be set separately and different
browsers offer different functionality and options in this regard. Also, these
tools may not be effective with regard to Flash cookies or HTML5 cookies. For
information on disabling Flash cookies go to Adobe‘s website. Please be aware
that if you disable or remove these technologies some parts of our website will
not work and that when you revisit our website your ability to limit cookies is
subject to your browser settings and limitations.
Right to Complaint or Review by Commissioner
You may have the right to file a
complaint or request a review of decisions made regarding your personal
information with the relevant Privacy Commissioner or other public body within
your jurisdiction. If you require further information or have any questions or
concerns, please contact our Privacy Officer at the contact information
contained below.”
Anonymity and Pseudonymity
Individuals have the right to
interact with Edos Solutions Pty Ltd anonymously and pseudonymously. Please
note that where you exercise such right to anonymity or pseudonymity, your full
access and appreciation of Edos services may be limited, where impracticable to
do so. Some services may also require identification under applicable laws.
Communications
With your consent, we may use your
Personal Information to contact you with newsletters, marketing or promotional
materials and other information that may be of interest to you. You may opt out
of receiving any, or all, of these communications from us by following the
unsubscribe link or instructions provided in any email we send.
Compliance With Laws
As set out above, and for clarity, we
will disclose your Personal Information where required to do so by law or
subpoena or if we believe that such action is necessary to comply with the law
and the reasonable requests of law enforcement or to protect the security or
integrity of our Service.
Security
The security of your Personal
Information is important to us but remember that no method of transmission over
the Internet, or method of electronic storage is 100% secure. While we strive
to use commercially acceptable means to protect your Personal Information, we
cannot guarantee its absolute security.
Links To Other Sites
Our website may contain links to
other sites that are not operated by us. If you click on a third-party link,
you will be directed to that third party’s site. We strongly advise you to
review the Privacy Policy of every site you visit.
We have no control over, and assume
no responsibility for the content, privacy policies or practices of any
third-party sites or services.
Changes To This Privacy Policy
We may update our Privacy Policy from
time to time. We will notify you of any changes by posting the new Privacy
Policy on this page.
You are advised to review this
Privacy Policy periodically for any changes. Changes to this Privacy Policy are
effective when they are posted on this page.
If we make any material changes to
this Privacy Policy, we will notify you either through the email address you have
provided us, or by placing a prominent notice on our website.
Questions about this Privacy Policy
If you have a
question about this Privacy Policy or about Edos handling of your information,
you can send an email to the privacy officer for Edos Solutions Pty Ltd
at info@edos.com.au. We are unable to
provide you with any information or correct any inaccuracies, until we are able
to verify your identity and to provide other details to help us to respond to
your request. We will contact you within 30 days of your request.
You may also mail a request to the
attention of “Privacy Officer” at:
Mezzanine Level (North)
50 Carrington Street
Sydney NSW 2000